Email notification layout changed for the Multi-line Fields

  • acculoans
    Asked on April 2, 2018 at 4:42 PM

    My form has changed its layout to Image B.  

    Can I please get it changed back to Image A?

    Image A

    1522701722Image A Screenshot 10

    IMAGE B

    1522701741Image B Screenshot 21

    Page URL: https://www.jotform.com/build/80028296092154
  • Elton Support Team Lead
    Replied on April 2, 2018 at 5:52 PM

    I can see you are referring to the multi-line fields on card form so I tested it here and it outputs the same as the image A.

    Email notification layout changed for the Multi line Fields Image 1 Screenshot 20

    Perhaps it was only temporary, is it still display as the image B? If yes, could you please try the following?

    1. Delete the existing notifications in your form

    2. Create a new email notification

    Let us know if the problem still persists after that.

  • acculoans
    Replied on April 2, 2018 at 5:54 PM

    I already did that (per someone else suggestion) that still did not work.

  • acculoans
    Replied on April 2, 2018 at 5:55 PM

    can you still me a test email. And I can screenshot what I see and send it to you.

  • acculoans
    Replied on April 2, 2018 at 6:17 PM

    problem still persists after that.

  • Elton Support Team Lead
    Replied on April 2, 2018 at 7:28 PM

    We have escalated this to our developers in your other thread here https://www.jotform.com/answers/1432455