A submission is missing at integrated spreagsheet

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    Mallfox1
    Asked on April 03, 2018 at 07:14 AM

    Dear sirs hi,

    We have a missing transaction from jotform to google sheets.

    In the example given we have 4 transactions in 15/3/2018 and 3 transactions saved in google sheet.

    How can we avoid this, to happen in the future  and how did this happen .

    Kind Regards


    Stamatios Samaras


    Kind Regards


    Stamatios Samaras


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    Victoria_K
    Answered on April 03, 2018 at 09:55 AM

    Apologies for any inconvenience this may have caused to you. This might have happened due to a temporary issue with the current integration (at any of it's sides), if the issue persists you may need to re-integrate your form. 

    I have tried to refresh the integration and pushed the missing submissions to the integrated spreadsheet of your form "73121870084351". 

    Can you please check if the missing submission appeared?

    Let us know if you need further assistance.

    Thank you.