PrePopulate plugin not working

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    DollyLevi
    Asked on April 05, 2018 at 03:17 AM

    Hi

    I am trying to use the PrePopulate plugin - which i have done many times before - but after giving it permission to access my account, I get the error message

    "Something went wrong when fetching Forms, please try again."
     
    I have tried several different browsers.
     
    Can you please help me!
  • Profile Image
    Victoria_K
    Answered on April 05, 2018 at 05:40 AM

    Unfortunately, I am not sure why this could happen. I have tested the PrePopulate application and was not able to replicate any issue. It is working properly at my end.

    I have now cleared your form caches, can you kindly try again? You can also clear your browser's cache.

    If the issue persist, I can also suggest to open the http://prepopulate.jotform.io via the private window of your browser:

    how-to-enable-private-browsing-on-any-web-browser/

    Let us know how it goes. Thank you.