I cancelled my account a while ago

  • Profile Image
    scarbteam
    Asked on April 06, 2018 at 02:11 PM
  • Profile Image
    Richie_P
    Answered on April 06, 2018 at 02:39 PM

    Checked your account and you are scheduled for a downgrade on 2018-5-03.

    Can you please give us more information on what you want to do with your account?

    Thank you.

  • Profile Image
    scarbteam
    Answered on April 06, 2018 at 02:43 PM
    i cancelled and went down to free It says that you are trying to bill me and i changed credit cards
    ...
  • Profile Image
    Richie_P
    Answered on April 06, 2018 at 03:04 PM

    We are sorry for the inconvenience this may have caused.

    Your subscription is already scheduled for a downgrade to free by he end of current subscription period. .

    The subscription will no longer be billed on the Next Billing date.

    Hope this information helps.

    Please let us know if we can be of further assistance.