Classic Forms: How to have a "Save and Continue Later" button.

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    andrewcoplon
    Asked on April 08, 2018 at 05:51 PM

    I have had clients have issues with not being able to complete my questionnaire's in one sitting or site issues that have prevented them from successfully completing their form, and losing all fields. Is there a way to save?

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    BDAVID
    Answered on April 08, 2018 at 06:58 PM

    There are two options, you can enable the autofill feature, so the data is saved in the browser local storage: https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms 

    Or, you could implement the following workaround, which generates a session URL, that can be accessed from any browser, location and device: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later 

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    andrewcoplon
    Answered on April 24, 2018 at 12:43 AM
    I have my forms enabled to continue later. However, this appears to not be
    working on any of them. Can you please look into?
    Does this still work when I embed the forms in SquareSpace?
    My most used form is: https://form.jotform.com/72274473031148
    http://www.secrethopper.com/secret-hopper-experience-report
    Password: secrethopper
    ...
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    BJoanna
    Answered on April 24, 2018 at 03:20 AM

    I checked the settings of the form you provide and I saw that the AutoFill feature is enabled. After that, I tested your embedded form and the  AutoFill feature is working properly. The data I entered was saved when I reloaded the webpage. 

    1524553947autofill1.gif

    The AutoFill method is based on the browser local storage. It is saving the form data on the user's browser, so the user can open the form later and he/she will see the past data.

    Note - The user will need to use the same browser to access to previously entered data. Also, please note that the entered data will be saved for 24 hours. 

    Have you tested your form? Is the AutoFill feature working on your end? 

    Maybe 24 hours passed and because of that the users do not see the data they previously entered or they are using some other browser or device. 

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    andrewcoplon
    Answered on April 24, 2018 at 11:43 AM
    Perhaps I am not a good person to test this, as I am constantly checking
    the forms and have a lot of data saved. I'll keep investigating.
    Thanks,
    Andrew
    ...
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    andrewcoplon
    Answered on June 02, 2018 at 09:43 AM
    I had a user using Safari state that their form is not saving. Is it
    possible to create a "save for later" button?
    Andrew
    ...
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    John_Benson
    Answered on June 02, 2018 at 01:39 PM

    Please check if the Autofill feature of the Safari browser is enabled. Here's what it should look like:

    152796112125fd4.png

    Let us know how it goes. Thank you.

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    andrewcoplon
    Answered on June 02, 2018 at 04:43 PM
    There is definitely a big error here. I have users in multiple browsers report fields not saving. Moreover, if a user submits the form, but this is any field not filled out properly, they have to fill out the entire form again.
    Cheers,
    Andrew
    -
    www.SecretHopper.com
    ...
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    Kevin_G
    Answered on June 02, 2018 at 09:14 PM

    I have been testing your form using three different browsers on my end, two are installed on my computer and I'm using Windows 10, I used a browser emulator for Safari, here are the screen-casts about each test. 

    - Chrome: 

    15279875432.gif

    - Firefox: 

    15279876081.gif

    - Safari: 

    15279880953.gif

    There are some factors that may be affecting this, for example, if all the computers you have tested on are connected to the same network, then I would recommend you to check that there is not any setting on the server you're connected on that resets the browsers cache. If possible please try using a different device or try connecting to a different network.

    Also, note that cookies must be enabled in the browser settings in order to get this feature working as  expected, if cookies are  disabled then the feature will not work.

    I have been performing different tests on my end in order to make sure that your site is not clearing the cache, I have closed the browser completely, started it again type in your password and it worked without any problem. 

    Please let us know how it goes. 

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    andrewcoplon
    Answered on June 03, 2018 at 03:43 PM
    Appreciate you looking into this. Would JotForm possibly look into a save
    button? Many of my basic users are not familiar with cookies/autofill. I
    believe this would make your product more user friendly.
    Thanks,
    Andrew
    ...
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    Nik_C
    Answered on June 03, 2018 at 04:57 PM

    I'm not sure if this would work for you, but when using Cards form layout:

    1528059291Screen Shot 2018-06-03 at 10.3

    And enable Save and Continue later option, the Save button will appear like this:

    1528059392Screen Shot 2018-06-03 at 10.5

    Let us know if that could work for you.

    Thank you!

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    andrewcoplon
    Answered on June 04, 2018 at 03:43 PM
    I would prefer the questions on one page. Is there any way the "save and
    continue later" option can be added to that?
    Andrew
    ...
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    John_Benson
    Answered on June 04, 2018 at 04:01 PM

    We already have the Save and Continue Later feature for classic form. Here's a guide: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    After checking the guide, you can use the demo form to test it. Here's the form link: https://form.jotform.com/60873864629975

    If you need further assistance, please let us know. Thank you.

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    andrewcoplon
    Answered on June 04, 2018 at 04:43 PM
    This is a highly confusing option for a non-tech person like myself. Any
    simpler options?
    ...
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    BDAVID
    Answered on June 04, 2018 at 05:25 PM

    Unfortunately, for the classic layout, that guide would be the only option. If you want something simpler, you can switch to the cards layout(single question per page):

    1528147346singlequestioninonepage.png

    The go to "BUILD" then back to the "FORM SETTINGS" page, in order to enable the option:

    1528147444continuelater.png 

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    andrewcoplon
    Answered on June 04, 2018 at 05:43 PM
    I would like JotForm to consider adding the requested option. I imagine
    there would be many other users that would appreciate this.
    Andrew
    ...
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    Kevin_G
    Answered on June 04, 2018 at 06:49 PM

    I will pass this request to our second level, although we cannot ensure this will be implemented or provide an ETA, we would keep you updated via this thread. 

    Thanks. 

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    andrewcoplon
    Answered on June 04, 2018 at 07:43 PM
    Thank you.
    Andrew
    ...
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    andrewcoplon
    Answered on July 08, 2018 at 09:43 AM
    I have been using the "single question on page" and "save and continue
    later" options for my clients. However, the biggest downside to this is
    that I ask all my clients to preview the form before completing their work.
    It is hard for them to review the questionnaire prior with this format.
    When all questions are in one page, they are easily able to review them;
    however, they are unable to save. Can there please be a "save and continue"
    later feature added for when questions are on one page?
    ...
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    Vanessa_T
    Answered on July 08, 2018 at 10:41 AM

    I can see that your request for a Save and Continue Later button for Classic Form has already been forwarded to our level 2. Unfortunately, I won't be able to give you a timeframe as to when and if it will be implemented. Rest assured that once there is an update, you will be notified via this thread.

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    andrewcoplon
    Answered on July 09, 2018 at 11:43 AM
    Thanks.
    Andrew
    ...