Form disappears in mobile resolution

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    danny
    Asked on April 09, 2018 at 10:18 AM
    But now I have another serious problem with the mobile resolution: the form disappears (in the mobile/tablet/desktop preview view is perfect)
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    Jan
    Answered on April 09, 2018 at 10:42 AM

    I checked your form (https://www.jotformeu.com/form/80497277033360) and I was not able to replicate the issue. The form is showing properly on Mobile, Table and Desktop view.


    Here's a screen capture:

    1523284878previewworks.gif

    May I ask if you are checking the form using a mobile device? Also, is this form embedded on a webpage? If yes, please share the URL so that we can further check.

    Thank you.

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    dANNYdANNO
    Answered on May 01, 2018 at 05:43 AM

    Hi, thanx but the form in the web site doesn't work. I make the site with Adobe Muse and I can to see the form only in the desktop display.

     
    The site is: www.canna-bistro.eu

     

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    Kiran
    Answered on May 01, 2018 at 09:35 AM

    I see that the form is not being displayed in the mobile view. It looks like the JotForm embed script is not being executed correctly in the mobile view. Could you try embedding the form using iframe embed code and see if that works? Also, please go through the guide below from Adobe documentation that might help in creating mobile website.

    https://helpx.adobe.com/muse/using/creating-website-mobile-devices.html

    Please get back to us if the issue still persists. We will be happy to assist you further.