How does the credit card processing work?

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    Asked on April 10, 2018 at 01:08 PM

    How does it charge a card?  What if I need to refund the applicant?  What does the cc transaction post as?

    I'm planning to link our Braintree account and upgrade our Jotform account. 

    Is there support over the phone?

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    Answered on April 10, 2018 at 01:35 PM

    Unfortunately, we do not provide phone support, but we will be happy to help you through this forum post. 

    To integrate your form with Braintree, please follow this guide: 

    The integration basically asks the user's for their credit card information and the info is sent through a secure connection to the Braintree API where the payment is processed. 

    If you need to refund a payment this needs to be done from your Braintree account, JotForm will not serve as a dashboard for payments, the forms will only allow you to collect the payments and send the info to your Braintree account. 

    I hope this helps.