- josephfmarcyAsked on April 10, 2018 at 01:08 PM
How does it charge a card? What if I need to refund the applicant? What does the cc transaction post as?
I'm planning to link our Braintree account and upgrade our Jotform account.
Is there support over the phone?
- JotForm SupportKevin_GAnswered on April 10, 2018 at 01:35 PM
Unfortunately, we do not provide phone support, but we will be happy to help you through this forum post.
To integrate your form with Braintree, please follow this guide: https://www.jotform.com/help/463-How-to-Integrate-Form-with-Braintree
The integration basically asks the user's for their credit card information and the info is sent through a secure connection to the Braintree API where the payment is processed.
If you need to refund a payment this needs to be done from your Braintree account, JotForm will not serve as a dashboard for payments, the forms will only allow you to collect the payments and send the info to your Braintree account.
I hope this helps.