JotForm Links are not working

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    Robert Trinidad 
    Asked on April 11, 2018 at 04:16 PM

    I receive numerous email which contain a link to a JotForm Form but they do not work when I read the email in Outlook or an online browser.

    They only work on my iPhone.  Is there a way around this issue?

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    Victoria_K
    Answered on April 11, 2018 at 04:36 PM

    I have checked the email you provided, but it seems that there is no account associated with this email. I also can't see any email sent at our mail logs. But, I can suggest to make sure that your are logged in to your JotForm account at your PC and check the links again. 

    If you could provide us any information about the error you receive and the form ID, we would be glad to check it closer. 

    Thank you for contacting us.

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    Robert Trinidad 
    Answered on April 11, 2018 at 04:43 PM
    Sorry,
    I don’t have a JotForm account. I receive emails from Miss Texas and the email would be set to director@misssanantonio.org or rtrinidad@misssanantonio.org.
    The latest email was sent from jan-mitchell@sbcglobal.net
    This is exactly how it comes in.
    Directors,
    Many of you have registered on-line for this weekend but some have not because you prefer to bring a check.
    Please fill out this form yourself and then forward the link to your Local Board. This is only for your local pageant.
    We need to make sure we have the correct count to give to the hotel (especially for the Banquet since we pay for what we commit).
    Thanks!
    Click this link to register - only takes a sec
    Local ED and Local Board Banquet Reservation
    Please click the link to complete this form.
    Robert Trinidad
    LAKE | FLATO ARCHITECTS
    p 210.679.2326 m 210.843.8555
    ...
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    Victoria_K
    Answered on April 11, 2018 at 05:29 PM

    Thank you for providing additional information. I have checked the emails you provided and can see 2 emails sent from JotForm. One of them includes a link to a form, which was deleted by it's owner. 

    The email you shared does not include a link to check. But, it seems that I have found that form and can confirm that it is working properly. It seems that your email client is blocking links. Can you please check if the following link works for you?

    http://www.jotform.us/form/81005558084152

    Hope this helps. 

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    Robert Trinidad 
    Answered on April 11, 2018 at 05:43 PM

    Local ED and Local Board Banquet Reservation
    Please click the link to complete this form.
    https://form.jotform.com/81005558084152
    The strange thing is it works when reading the email on an iPhone but not in Outlook or web browsers. All I get is the graphics as show above with no active link.
    The link is what I copied from the working iPhone.
    Robert Trinidad
    LAKE | FLATO ARCHITECTS
    p 210.679.2326 m 210.843.8555
    ...
  • Profile Image
    Robert Trinidad 
    Answered on April 11, 2018 at 05:43 PM
    The URL link works everywhere but the original email with the embedded link only works on an iPhone. All my email clients are IMAP so they all point to the same email but link is not functional in MS Outlook or when viewing the email in any web browser. Strange that this only happens with JotForm links sent with the graphic. I’m not sure if the sender is doing something which prevents this from working in every email client or browser.
    Robert Trinidad
    LAKE | FLATO ARCHITECTS
    p 210.679.2326 m 210.843.8555
    ...
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    jonathan
    Answered on April 11, 2018 at 06:36 PM

    Robert,

    I checked and test the form URL link https://form.jotform.com/81005558084152  and it is loading and working on any browser I tested so far.

    1523485936zzz 2018-04-12 06.30.10.png


    Can you please describe the steps to reproduce the issue? We will try replicate the steps and see if we can reproduce the problem also.

    So far from what I understand, the steps were like these:

    1. Open the email message.

    2. From the email message, click on the form URL link https://form.jotform.com/81005558084152

    3. The form will not load on the browser used.

    ---

    Let us know if issue persist.