- wwds27Asked on April 12, 2018 at 08:44 AM
PEOPLE WERE ABLE TO PROCESS PAYMENTS ON OUR ACCOUNT YESTERDAY BUT ARE UNABLE TO DO SO TODAY.
- JotForm SupportRichie_PAnswered on April 12, 2018 at 10:06 AM
I have checked your form "Board -Brush event" and it seems your clients may have not finished processing their payments in PayPal.
To know more about Incomplete Payments you can check this guide:Paypal-Incomplete-Payments-FAQ
Hope this information helps.
Please let us know if we can be of further assistance.
- wwds27Answered on April 12, 2018 at 10:22 AM
You are correct. I personally tried numerous times and was told that it was a PayPal issue. I contacted PayPal and they told me that our account was working fine and they did not know why payments could not be processed. I was told it was a JotForm issue.
Payments worked on our other accounts yesterday but this morning they were not working either as I tried them all. Nothing had changed but I received the same error message on the Board and Brush event that I did on all of them.
It seems to be working again. I just wanted to get to the bottom of it so that we do not continue to have this issue.
- JotForm SupportdavidAnswered on April 12, 2018 at 11:30 AM
Incomplete payments only occur when users are redirected to PayPal for payment and then do not pay. As far as I can tell, the form and payment settings are set up correctly. If any payments have gone through at all, which it seems they have, it is likely that users are being redirected to PayPal and then closing the window before paying.