I subscribed to the Bronze plan, how to remove the Branding?

  • Profile Image
    masmudiform
    Asked on April 12, 2018 at 08:55 AM

    I have bronze acount and i have your ads in the thanks page. i never had this before in 9 years with you. Please remove it now.

    under the thanks page show this to my clients:

    Now create your own JotForm -It’s free!

  • Profile Image
    derya
    Answered on April 12, 2018 at 09:07 AM

    Hi,

    In your account settings page, you need to uncheck JotForm Branding option.

    1523445771Screen Shot 2018-04-11 at 14.2

    Thank you

  • Profile Image
    masmudiform
    Answered on April 12, 2018 at 09:11 AM

    Is allready unchecked.  The problem is that a person of my teame ho create the forme, before never shows this problem, now my forms are in a folder named MASMUDI ( shared with you ), if she dont make the form in to masmudi, this keep showing your branding.  in 9 years never had this problem before.

  • Profile Image
    John_Benson
    Answered on April 12, 2018 at 10:22 AM

    I checked the account (MASMUDI) and it is a free account. That's the reason JotForm Branding is available to the (MASMUDI) forms.

    Please take note that Sub-user account does not share the subscription level of the Main account. The Sub-user accounts can only manage your forms and submissions.

    Related guide: How-to-Share-Forms-with-a-Sub-Account-User

    I hope this information helps. 

  • Profile Image
    masmudiform
    Answered on April 12, 2018 at 01:02 PM

    masmudiform  is my acount and its a bronze acounte from more than 9 years !

  • Profile Image
    John_Benson
    Answered on April 12, 2018 at 01:58 PM

    Sorry for the confusion.

    I checked the page URL you provided and I submitted a test submission. Unfortunately, I was not able to replicate the issue. There's no JotForm Branding after clicking the Submit button. Please check the screenshot of my test:

    1523555829Tte2s.png

    Please check it again and if the issue still persists, let us know. Thank you.

  • Profile Image
    masmudiform
    Answered on April 12, 2018 at 02:12 PM

    John, like i told you, when a create the form from a subuser apears this problem. I have to put on the main user. And this problem is new, from 9 years to know i dident have this problem. if the main user is bronze so the other user cant create forms without this limitation. know after a chage in your jotform panel, the subuser dont see the forms directly, but have to clic on forms shared with you to acces all the forms.

  • Profile Image
    TREVON
    Answered on April 12, 2018 at 02:48 PM

    Our sincere apologies for any inconveniences caused. As my colleague has mentioned if you have a sub-user account and create form under it and share the form with another user under Bronze plan, kindly note that the shared form will have limitation of the free plan which is the form owner account regardless of sharing form with a Paid plan account.

    There might have been an issue that this setting was not affecting your free account before and we apologize for this but this is the standard of limitations of shared forms.

    Kindly do let us know if you need further assistance.