How to disable the Encryption Form feature of my cloned form?

  • oakforestha
    Asked on April 14, 2018 at 7:26 PM

    I also cloned a form from the last time we did the same event. However, when I tested it, the information was garbled (name, address, email, phone number, etc)

    Jotform Thread 1444943 Screenshot
  • John_Benson
    Replied on April 15, 2018 at 1:21 AM

    If you cloned an Encrypted Form, that will also be Encrypted unless you disable it in the Form Settings page. Here's a screencast guide that you can follow:

    1523768764clon2d Screenshot 10

    If I misunderstood your question, please contact us again. Thank you.