We need to change the subscription plan. Help!

  • Profile Image
    tyl
    Asked on April 16, 2018 at 08:50 AM

    Hi

    You have recently taken payment from our account for the Bronze package, for a year.

    Unfortunately this is not the correct plan for us as we need more than 10 payments.

    Can you refund me this amount and I will subscribe to the $39 monthly plan instead?

     

    Regards

    Paul

     

  • Profile Image
    Kiran
    Answered on April 16, 2018 at 10:14 AM

    I see that your account was renewed with Bronze yearly subscription plan. We can switch the account subscription to Silver monthly plan from our end. Please confirm so that we can proceed further. 

    We will wait for your response. Thank you! 

  • Profile Image
    tyl
    Answered on April 16, 2018 at 10:17 AM

    Hi Kiran

    Don't mind doing that as long as its a monthly one going forward.

    Please advise if ok to do this?


    Paul


  • Profile Image
    Kiran
    Answered on April 16, 2018 at 10:54 AM

    As per your request, we have now switched your account subscription to Silver monthly plan. The subscription amount will be prorated and the rest of the amount shall be refunded. Please allow 5 to 7 business days to reflect the refund amount in your account statement. 

    Thank you!