Subscription: account cancelled message

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    ralfboehnke
    Asked on April 16, 2018 at 10:52 AM

    I downgraded to a free account since I do not need payment forms anymore. When I did it says the acoount hasd been cancelled. I still want to keep my forms. Please advise. Ralf


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    Richie_P
    Answered on April 16, 2018 at 11:59 AM

    The message "cancel" is the reason why you have downgraded your subscription.

    Your account would be downgraded to free on 2018-4-20 and your forms and account won't be deleted.

    Hope this information helps.


    Please let us know if we can be of further assistance.