Refund for cancelled subsription

  • Profile Image
    e7banat
    Asked on April 18, 2018 at 01:21 AM

    Hi, 

    I had signed up for a Bronze subscription on March 8th and have cancelled it on April 17th, thus wanted to understand how the refund for the remainder of the year works as only two months of the subscription were used at $19/month. 

  • Profile Image
    tina
    Answered on April 18, 2018 at 08:01 AM

    You can keep using your subscription until 2019-03-09 and after this time your account will be downgraded to free or we can refund for the unused time of your subscription Bronze Yearly as per your request. 

  • Profile Image
    Shirin Mehri 
    Answered on April 18, 2018 at 08:11 AM

    Yes I would like to cancel my subscription and request the refund for the rest of the year. Kindly let me know what else is required from my side for this. 


    Thank you 

  • Profile Image
    tina
    Answered on April 18, 2018 at 09:31 AM

    May I ask you to confirm your request while you are login to your account?

    We will wait for the response. 

    Thank you.