Refund for cancelled subsription

  • e7banat
    Asked on April 18, 2018 at 1:21 AM

    Hi, 

    I had signed up for a Bronze subscription on March 8th and have cancelled it on April 17th, thus wanted to understand how the refund for the remainder of the year works as only two months of the subscription were used at $19/month. 

  • tina JotForm Developer
    Replied on April 18, 2018 at 8:01 AM

    You can keep using your subscription until 2019-03-09 and after this time your account will be downgraded to free or we can refund for the unused time of your subscription Bronze Yearly as per your request. 

  • Shirin Mehri
    Replied on April 18, 2018 at 8:11 AM

    Yes I would like to cancel my subscription and request the refund for the rest of the year. Kindly let me know what else is required from my side for this. 


    Thank you 

  • tina JotForm Developer
    Replied on April 18, 2018 at 9:31 AM

    May I ask you to confirm your request while you are login to your account?

    We will wait for the response. 

    Thank you.