PDF submission: are not sent in the email notification

  • tradelions
    Asked on May 17, 2018 at 1:25 PM

    My forms are set to email a pdf version of the submissions, which includes a number of photos.


    For some reason, you system no longer batches and send the pdf upon submission. 


    How can this be fixed?


    Please advise ASAP as this is seriously impacting my business.


  • Richie JotForm Support
    Replied on May 17, 2018 at 3:17 PM

    I have checked your form  and it seems your email notification has no PDF link attached to it.

    PDF submission: are not sent in the email notification Image 1 Screenshot 30

    Please insert the PDF link to receive PDF submissions.

    PDF submission: are not sent in the email notification Image 2 Screenshot 41

    Please let us know if you have further questions.

    Thank you.

  • tradelions
    Replied on May 17, 2018 at 3:43 PM
    I’ve done all that. I’m saying for some reason the system stopped sending me the pdf.
    Please advise
    Sent from my iPhone
    ...
  • Richie JotForm Support
    Replied on May 17, 2018 at 4:50 PM

    Can you please share to us the forms with the issue?I have checked on of your Forms and it seems that the PDF link is missing.

    PDF submission: are not sent in the email notification Image 1 Screenshot 20

    Please check your email content again.

    Thank you.