GDPR: when I delete submitted data, would this still be available on your servers?

  • suzannekennedy
    Asked on May 18, 2018 at 4:58 AM

    Hi All

    Can you please confirm Jotform is GDPR compliant.

    Also, when I delete submitted data, would this still be available on your servers?

    Is the data archived and deleted on a regular basis?


    Many thanks

    Sadia


  • Victoria_K
    Replied on May 18, 2018 at 6:25 AM

    Hello,

    Yes, we can confirm that JotForm is now GDPR compliant. 

    Here is our GDPR page for more information: https://www.jotform.com/gdpr-compliance/

    Also, when I delete submitted data, would this still be available on your servers?

    Is the data archived and deleted on a regular basis?

    Deleting form data will not permanently delete form data immediately. As long as you maintain an account with JotForm, we may retain your deleted data for a limited time but no longer than 30 days in the event you accidentally delete data and need to restore it (which you can request by contacting Customer Support). We will permanently delete your data if you request to cancel your account. However, if your data was previously made available to the public through a public link, additional copies of your data may exist on an external website even after your account has been deleted.

    Please let us know if you need further assistance.

    Thank you.