I just deleted over 200 submissions but it is still telling me that I need to upgrade, why?

  • bargainstructures
    Asked on May 18, 2018 at 3:58 PM

    I just deleted over 200 submissions but it is still telling me that I need to upgrade, why?

  • jonathan
    Replied on May 18, 2018 at 5:09 PM

    I reviewed your account and I was not able to see the upgrade alert anymore. The account is Active and forms are available.

    I suggest you also try refresh your browser and log in to your account again.

    You can also review your current account usage limits in your my account usage section https://www.jotform.com/myaccount/usage

    You should see that only your number of forms limit is in the max limit (for the FREE account). While the rest of the usage limits were all still below the 50% limits.

    I hope this help. Let us know if issue persist.