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cdreherAsked on May 24, 2018 at 4:13 PM
Hello,
I'm drafting a JotForm right now, and need the integration into google drive. The loading symbol hasn't integrated yet, and it's been about 45min-1hr. This is somewhat time sensitive, and the integration still hasn't happened. I did refresh 3 times to try again, to no avail.
Thanks
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John_BensonReplied on May 24, 2018 at 5:41 PM
Hi,
I tested the Google Spreadsheet integration and it is working properly. Here's a screencast of my test:
Please try using a different internet browser and follow this guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet
If the issue still persists, please try using a different internet connection for testing purposes only.
We'll wait for your results. Thank you.
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cdreherReplied on May 24, 2018 at 5:57 PM
Hi John,
Thanks for the response. I went ahead and removed the old integration, opened up a different browser, and am experiencing the same issue.I modified an old JotForm that already had an integrated folder, then added a new integration with a new spreadsheet name. It's still not working in a different browser (I tried both firefox and chrome). Is it possible that part of the issue is because of the old form integration?
Thanks.
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John_BensonReplied on May 24, 2018 at 6:16 PM
I cloned your form to test it on my end and I was able to integrate the Google Spreadsheet. I also tested it but I disabled the pop-up window and it just keeps loading. Please check my screencast for both tests:
Can you please try cloning your form and try to integrate it again? Also, is it okay if I log in your account to test it further?
We'll wait for your reply. Thank you.