Facebook, Multiple Tabs, User Info

  • sprivitor
    Asked on May 26, 2018 at 1:59 PM

    Hi - I have 2 questions.

    1. Can I have 2 different Jot Form tabs in facebook?  When I try to publish my 2nd form, it tells me that the application is already installed and will not let me publish my 2nd form.

    2. After the user "submits" the form, the information that is sent to me is what they enter in the form.  Is it possible to retrieve the users facebook information, such as their facebook name?  I've watched the facebook video on your site, but it seems to no longer apply.

  • John_Benson
    Replied on May 26, 2018 at 4:24 PM

    1. Can I have 2 different JotForm tabs on facebook? When I try to publish my 2nd form, it tells me that the application is already installed and will not let me publish my 2nd form.

    Unfortunately, you can only add one form using the JotForm app. If you want to add multiple forms to your Facebook, please follow this guide: https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App-

    2. After the user "submits" the form, the information that is sent to me is what they enter in the form.  Is it possible to retrieve the user's Facebook information, such as their facebook name?  I've watched the facebook video on your site, but it seems to no longer apply.

    On your form, try adding a Name field to collect the Facebook name. 

    I hope this helps.