My price plan is $19 a month and you're saying Im out of submissions

My price plan is $19 a month and you're saying Im out of submissions. You're saying I have a free account

I am unable to find your account under the username gahsa.

In order to locate your account I will need you to supply any of the following:

1) Account username

2) Email address associated with your account

3) Any form URL's in your account.