Card Forms: Why are the Predefined Options in Stripe not showing up with the Custom Amount field?

  • cfcw
    Asked on June 12, 2018 at 5:15 PM

    Hello, I found a template form for donation under card templates. See attached. When I I preview the form it only shows the custom amount box. I would like to display both, the preset amounts and custom amount text box.


    Could you please tell me whats wrong?

    Jotform Thread 1498080 Screenshot
  • cfcw
    Replied on June 12, 2018 at 5:16 PM

    1528838177actual display Screenshot 10

    This is what shows under the preview window.


  • Support_Management Jotform Support
    Replied on June 12, 2018 at 7:40 PM

    Hello @cfcw - The PREDEFINED OPTIONS and the CUSTOM AMOUNT should both show at the same time. For some reason, it's not on your form.

    For comparison, here's a cloned copy of your form with the exact same setup: https://www.jotform.com/81627871371967

    Card Forms: Why are the Predefined Options in Stripe not showing up with the Custom Amount field? Image 1 Screenshot 20

    Can you try deleting the Stripe payment field then re-add it? I'm seeing your form doesn't have any submissions yet (just 1 test submission) so deleting the field won't cause any data loss. If re-adding the payment field won't help, cloning the form might.