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npapadminAsked on June 18, 2018 at 4:08 PM
We have 2 students who live overseas trying to apply for the PPLC program using Jotform. For some reason, their transactions are not accepted and they get an error message. Is there a way that the Jotform can accept applications from outside of the US?
Page URL: https://form.jotform.com/61216893357159 -
npapadminReplied on June 18, 2018 at 4:49 PM
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npapadminReplied on June 18, 2018 at 4:51 PM
Error message the user of the form receives.
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Richie JotForm SupportReplied on June 18, 2018 at 4:53 PM
We are sorry for the inconvenience this may have caused.
The error seems to be with the card of the user, as what the error indicates, the address provided did not match the billing address of the card holder.
You can check this link for more information regarding AVS - https://account.authorize.net/help/Account/Settings/Security_Settings/Fraud_Settings/Address_Verification_System_(AVS).htm
Is this error happening to all your users?
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npapadminReplied on June 18, 2018 at 5:08 PM
Thank you. That's what I noticed also, just wanted to double check. I will see what the other error message reads; there were two only.
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Richie JotForm SupportReplied on June 18, 2018 at 5:21 PM
As far as I know, Authroize.net should be able to process international transactions.
Let us know if the issue still remains.
Thank you.