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RodneyFishAsked on June 18, 2018 at 8:14 PM
Hello paid for the upgrade and out of curiosity it should start at zero submission, new plan correct. and you can begin the 19.00 refund please thank you. have a Blessed day.
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Kevin Support Team LeadReplied on June 18, 2018 at 8:47 PM
No, the usage will remain the same and the limits will increase, the limits reset only the first day of the each month in EST time.
I have already requested the refund for the unused time of your bronze subscription. The refund should be processed within 5-10 business days.
Also, I noticed this is a follow up reply to a thread you have opened earlier today: https://www.jotform.com/answers/1502645
Please kindly avoid to open one thread per follow up reply or related to the same issue, discussing the matter in a single thread helps us to assist you better.
If you're unsure about how to know which thread you have opened, there are two ways:
1. You receive an email from each reply posted on your thread, open the email and simply click on the "view this thread on browser" link:
2. Log-in into your JotForm account, on the top menu bar click on the support and forum option, once on the support forum click on "My Questions" button:
Thanks.