Why my files are stored in US even though my account data is in EU?

Hello stil some security problems

I checked using that form https://form.jotformeu.com/52202499676362 that uploads files on my dropbox

the links are well protected so that I can't access them when not logged-in and even when logged, maybe it is because it is moved to my dropbox?

but they are stored in the US !!!! for example
https://www.jotform.com/uploads/sophrokhepri/52202499676362/4059868996516367204/marie-France Phu-400.jpg

as a eu.jotform user, all my files are supposed to be stored in europe ?

so this file is not protected from an US gov access yes or no

I wasn't able to check this since I wasn't able to see your file here: https://www.jotform.com/uploads/sophrokhepri/52202499676362/4059868996516367204/marie-France Phu-400.jpg

That submission is apparently deleted.

Since your account's data is on EU servers, uploads should be there as well, I wasn't able to check this since I wasn't able to find the form with an upload.

If you have any example upload file that we could check it would be great.

We'll wait for your response.

Thank you!

this is the pdf generated by your application

I can't add a file to this post (no add file button) so here is the link for you to have it https://we.tl/PslxVVWQWg

This pdf is saved on my dropbox, with the associated file so maybe the file is not writen somewhere and maybe the link written on it is a fake or error or maybe takenout by security settings set not to keep files while saved on a dropbox

I didn't deleted anything as I said the submission is not seen any where except on the thankyou mail and on my drop

feel free to clone it and try it, even if you save files on my dropbox, it's not a big deal or maybe you have a test dropbox

also waiting for your answer

Philippe

I'm sorry if I misunderstood, but I'm not sure if we are on the same page.

I downloaded your PDF, and that is fine, but you were initially referring to this image (from that PDF): https://www.jotform.com/uploads/sophrokhepri/52202499676362/4059868996516367204/marie-France%20Phu-400.jpg

And I'm unable to find that submission (4059868996516367204) and therefore that file so we could check the file location, but again, uploads, regardless of your DropBox integration, should be on EU server since your account is set like that, since all data is going to our servers first and then to integration.

Where did you see that the file is not on EU servers?

Thank you!

why not in europe: just on the link : https://www.jotform.com/uploads/so... no eu.jotform...

maybe i included the bad file

So I restart now a new subition from scratch

https://form.jotformeu.com/52202499676362

i iclude a picture (eifel tower) and also answers to questions as it:

here is the thankyou page : https://submit.jotformeu.com/submit/52202499676362/

here is copy of the submit mail:

pieces dossier philippe revellat

if you check the link of the picture it is not in eu but https://www.jotform.com/uploads/sophrokhepri/52202499676362/4060190516513815108/eifel%20tower.jpg I still don't get access to that file even when logged

files are in my drop but no record in submissions the last one is still 19/10/2016 (october 19th 2016)

here is another we transfer for you to get the files.

https://we.tl/9UAj6f8itN

Now I don't know how to be more precise , try it yourself...

simple and easy for you (must have a dropbox somewhere)

4 questions please answer to them with the numbers 

1- why this link on the pdf is not working?

2- is this link refering to a non eu storage

3- even if cleared did this link was active before the file is sent to my dropbox

4- Last but not least why my submitions are not updated?

Thanks for clear answers on all these points

Update to this post:

I had the autodelete running on that form
I removed it and so questions 1, 3 and 4 are answered

but for question 2
I am now pretty sure that it is stored in US or not in europe
Here is the link of my picture (submited after removing autodelete)
https://www.jotform.com/uploads/sophrokhepri/52202499676362/4060209386517688074/eifel%20tower.jpg

so where is located this file?

and why the autodelete doesn't have the option to delete just the files, not the submission itself instead of deleting everything.

Not sure if it has something to do with the old integration it seems your form was created since 2015 basing from its first submission data. 

Can you please confirm if this is still the case if you create a new form and integrate that form to your dropbox account? Your upload URL should be something like jotformeu.com

As for the auto delete app, that is currently how the app was designed for. It only deletes the submission data not just the file attached to the form.

Looking forward for your response.