Account Suspended

  • Gregory Dunlap
    Asked on July 4, 2018 at 3:03 PM

    Dear JotForm,

    I am an independent insurance broker that manages my own insurance brokerage website.

    http://www.dunlapfinancialsvc.com

    I create jot forms so that potential customers can request online quotes from their computer. You disabled those forms which is hindering my opportunity to gain new customers. Please reactivate my account or kindly notify me as to why it cannot be activated,


    Thank you,

    Gregory Dunlap

    Dunlap Financial Services

  • Richie JotForm Support
    Replied on July 4, 2018 at 3:27 PM

    I have checked your account and it was  reported by our phishing detection system as suspicious of phishing activities, your form " Life Insurannce quote Form" is the one that triggered the suspension.

    We understand this might not be the case with your form,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    To lift the suspension, may know if you have a corporate email address and your corporate website?

    We will wait for your reply.

    Thank you.



  • Gregory Dunlap Sr
    Replied on July 4, 2018 at 4:06 PM

    Hello,

     
    I did not subscribe to a corporate email address; as a small business and independent insurance agent, corporate addresses are required.
     
    My website is www.dunlapfinancialsvc.com
  • jonathan
    Replied on July 4, 2018 at 4:29 PM

    I have re-activated your account and forms now. 

    I recommend you also add your Terms & Conditions using the Terms & Conditions widget and a signature widget on your Insurance forms to make the forms compliance to Jotform Terms.

    You have to comply to this as soon as possible to avoid the forms being suspended again due to violation to JotForm terms.

    Let us know if you need further assistance.

  • Gregory Dunlap
    Replied on July 4, 2018 at 4:43 PM
    Hello,
    I did not subscribe to a corporate email address; as a small business and independent insurance agent, corporate addresses are not necessary.
    Gregory Dunlap
    DIRECT: 443-540-1622
    Independent Insurance Agent
    Create a better tomorrow for
    yourself and your loved ones.
    Click here to learn how »
    Web: www.dunlapfinancialsvc.com
    Email: gregory.dunlapsr@gmail.com
    Phone: 443-914-3366 Fax: 801-650-4143
    Click here to determine life needs
    ...
  • Gregory Dunlap Sr
    Replied on July 4, 2018 at 4:49 PM

    Thank you for providing the information that will help me stay compliant! I will make these adjustments ASAP.

  • Adrian
    Replied on July 4, 2018 at 4:51 PM

    Your account has been reactivated.

    As my colleague has suggested on the previous reply, please add a Terms & Conditions Widget and a Signature Widget to your form so that the users agree (opt-in) to submit that form.

    Terms & Conditions - https://widgets.jotform.com/widget/terms_amp%3B_conditions
    Signature - https://widgets.jotform.com/widget/signature

    I will let the reviewers know that you do not have a custom domain email and we will let you know if a custom domain email is mandatory.

  • Adrian
    Replied on July 4, 2018 at 5:10 PM

    Hi Gregory,

    Please send the documentation that proves you work as an insurance agent or any documentation that proves your business is legit to support@jotform.com

    After this, we will whitelist your account to make sure your account does not get suspended again.

    Thank you.