My order form is not accepting AMEX

  • SARAcad
    Asked on July 5, 2018 at 12:19 PM

    I have a person trying to register for our Awards Registration, on jot form (https://form.jotform.com/SARAcad/2018 ), but is having difficulties.  Here are some messages I have been receiving from her:

    I am trying to submit the registration form and payment, however I keep getting an “Unknown Error” message highlighting the Expiration Date section of the CC info. All information is correct.

     

    It is still not working. Now I got a different message- full page “Payment Error- must got back and fix”

    I am paying with Amex- could this be the issue? I don’t see anywhere that it is not accepted.


    This is the first problem we've encountered with the JotForm registration.  Can you shine any light on this issue, please???  Incidentally, we received a different registration through JotForm today also, with no problems.


    Thank you.

    Dennis Dong

  • John_Benson
    Replied on July 5, 2018 at 1:44 PM

    Hi Dennis,

    I did a test submission to your form using Sample AMEX Card and here's the error I received:

    1530812112514za55 Screenshot 10

    Just to confirm, is that the error you're referring? Please let us know so we can proceed to troubleshoot the problem. 



  • SARAcad
    Replied on July 5, 2018 at 1:53 PM

    Yes, that is the message the person received, when trying to register with an Amex card.

    Thanks!

    Dennis

  • John_Benson
    Replied on July 5, 2018 at 2:16 PM

    Thank you for the confirmation.

    Our developers are now investigating the issue. I will contact you again on this thread once we have any updates.



  • John_Benson
    Replied on July 5, 2018 at 3:26 PM

    Update: The issue has been resolved.

    Please contact us again if you need further help.

    Thank you.