Subscription Payment Failed

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    WellspringK12
    Asked on July 11, 2018 at 10:10 AM

    Good Morning,

    I've been notified of a subscription payment failed. I'd like to know how to address and fix this information.


    Thank You.

  • Profile Image
    Victoria_K
    Answered on July 11, 2018 at 11:21 AM

    Hello,

    Your account is not downgraded, there must be additional payment attempt on 2018-07-13. Please make sure to have sufficient funds on your account until that time.

    Thank you.

  • Profile Image
    Victoria_K
    Answered on July 11, 2018 at 11:24 AM

    Also, you update your credit card on Jotform account if needed: How-to-change-my-Payment-Method