Signature No Longer Prints Out On PDF

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    michaelmperez
    Asked on July 15, 2018 at 01:37 PM

    hi, I got directions from you on how to print text boxes, I did that and now when the pdf is sent, it only shows a tiny box for the signature on the pdf document.  Ive attached a screen capture.  Thank you in advance for your reply.

    Screenshot
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    Adrian
    Answered on July 15, 2018 at 02:16 PM

    I believe this is the form that you are talking about.
    https://www.jotform.com/submissions/81247550284154

    I have reset the PDF layout of that form. Then, I downloaded the PDF submission of the last submission and the signature is being shown correctly.

    1531678436sbms.png

    Can you please try making a test submission and see if the issue still persists?

    Is the issue happening in the PDF that is sent via email only?