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srouseAsked on July 21, 2018 at 1:16 PM
I have a Square Integration setup on a form I'm working on. After completing a registration (in live-mode). I am not receiving a receipt from Square to the field I have set for the Customer Email Field.
Page URL: https://form.jotform.com/81756890184165 -
roneetReplied on July 21, 2018 at 2:49 PM
Hi,
I checked your mail logs and all receipts were sent to the email address. Please check the spam folder in your mailbox.
Sometimes mail is moved to the Spam folder.
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srouseReplied on July 21, 2018 at 4:10 PM
Yes, I have a notification email and an auto response set up and both of those are sending. However, I am not getting a transaction receipt from Square.
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Vanessa_TReplied on July 21, 2018 at 5:18 PM
Square transaction receipts are sent to the first email field found on your form. For this form, the receipts should be sent to the value in Primary Email field.
Please check if you have not accidentally unsubscribed from the automatic receipts in any of your previous square transactions. If you have unsubscribed, simply follow this guide to re-subscribe and your transaction receipts should then be automatically sent to you.
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srouseReplied on July 22, 2018 at 12:19 PM
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Vanessa_TReplied on July 22, 2018 at 12:25 PM
Since your last post addresses a separate topic, I have moved your question to another thread and will get back to you there shortly.