Card Form: Skip to field isn't working on mobile

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    quinceymax
    Asked on July 30, 2018 at 10:09 AM

    Hi 


    I have set up a form so based on the customer needs it will skip to the part of the form re-request.  them it will send out email based on the customer need.


    the strange thing is works on desktop and tablet but not the cell phone.

    https://form.jotform.com/81858601170254


    If you tell me what I have done wrong.  Many thanks

  • Profile Image
    EltonCris
    Answered on July 30, 2018 at 12:07 PM

    First off, I checked your conditions and found a duplicate condition skipping on the same field. Please delete the 2nd condition since it's not necessary.

    Regarding on skip to field issue on mobile, I was able to reproduce it here. I have escalated this to our developers so they can investigate further. We will inform you via this thread once we have updates.

  • Profile Image
    EltonCris
    Answered on July 30, 2018 at 12:14 PM

    By the way, the other solution to overcome this is to use the Show/Hide condition.

    Example: 

    So when Artzzy Easy Customer Order is selected, it hides the next Name field and skips to Progress field.

  • Profile Image
    Scott
    Answered on August 02, 2018 at 08:33 AM

    Hey Quincey,

    This bug is fixed now. Thanks a lot for the heads up!

    Let us know if you ever need anything else,

    Cheers!