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quinceymaxAsked on July 30, 2018 at 10:09 AM
Hi
I have set up a form so based on the customer needs it will skip to the part of the form re-request. them it will send out email based on the customer need.
the strange thing is works on desktop and tablet but not the cell phone.
https://form.jotform.com/81858601170254
If you tell me what I have done wrong. Many thanks
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Elton Support Team LeadReplied on July 30, 2018 at 12:07 PM
First off, I checked your conditions and found a duplicate condition skipping on the same field. Please delete the 2nd condition since it's not necessary.
Regarding on skip to field issue on mobile, I was able to reproduce it here. I have escalated this to our developers so they can investigate further. We will inform you via this thread once we have updates.
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Elton Support Team LeadReplied on July 30, 2018 at 12:14 PM
By the way, the other solution to overcome this is to use the Show/Hide condition.
Example:
So when Artzzy Easy Customer Order is selected, it hides the next Name field and skips to Progress field.
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Scott JotForm DeveloperReplied on August 2, 2018 at 8:33 AM
Hey Quincey,
This bug is fixed now. Thanks a lot for the heads up!
Let us know if you ever need anything else,
Cheers!