Conditions are not working

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    tecnodar
    Asked on July 30, 2018 at 11:59 AM

    Hello, I have a form to be able to estimate a cost of a service, and there a several IF conditionals based on the answers. All the first ones are working, related to the first issue bateria, but the others do not get the correct value. 

    The form is not live yet, but we add the jotform URL

    https://form.jotformz.com/81414567292662

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    BJoanna
    Answered on July 30, 2018 at 01:25 PM

    It seems that you modified your form field "CUAL ES EL DAÑO QUE TIENES" and that the conditional IF rules for that field were not updated. The value is not selected in any condition.

    1532971392value.JPG 

    Please update all of your conditions and select the value for the field "CUAL ES EL DAÑO QUE TIENES". 

  • Profile Image
    tecnodar
    Answered on July 30, 2018 at 06:57 PM

    Thanks a lot for your response, yes I also thought that was the issue and update a couple but it keeps giving the same result just look this option, and the first one works and the other's don't. 

    Appreciate a lot your help!! 


    1532991392Screen Shot 2018-07-30 at 6.56

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    John_Benson
    Answered on July 30, 2018 at 09:29 PM

    Please give me more time to check your conditions and issue. I will contact you again on this thread once I have updates.

    Thank you.

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    John_Benson
    Answered on July 31, 2018 at 12:53 AM

    Upon checking your conditions, I noticed that they're not properly configured. Please complete the conditions settings and let us know if the issue still persists. 

    Here's a screencast of some incomplete conditions:

    153301276853212412zz.gif