My forms are running slow

  • michaelwoolfe
    Asked on July 31, 2018 at 10:42 AM

    Hi There,


    My forms are running slow, what can you suggest to help them run faster from page to page?

  • David JotForm Support
    Replied on July 31, 2018 at 12:34 PM

    I cloned your form to test it and once all the images in the form loaded, progression from page to page was pretty seamless.  This is the form I checked:

    https://www.jotformeu.com/form/80713897026361

    If that is the form causing trouble or if that form continues to load slowly, let us know and we will be happy to have another look.


  • michaelwoolfe
    Replied on August 3, 2018 at 6:08 AM

    Thanks For the response, I think the problem is with the website. Please try https://www.insurancedoctors.co.uk/life-insurance-quote

    It does load faster on a laptop, however, is terribly slow on mobile, any help would be appricited


  • Victoria_K
    Replied on August 3, 2018 at 10:51 AM

    Hello,

    I have tested your form through it's direct URL and embedded one. 

    The loading time is pretty the same. However, it takes a bit longer on your web page, because page's other elements are being loaded first. 

    It seems that the most time is spent to load the background image. I can suggest to remove it or to replace with your custom image (smaller). 

    Please try this form without background to see the effect: https://form.jotform.com/82143845216960 

    Let us know if you need more help.

  • michaelwoolfe
    Replied on August 8, 2018 at 11:19 AM

    Thank you, I will try this ASAP. Final question, if I Upgrade my account and buy more space will this help my forms run faster or is the additional space this just for the storage of information we hold?  

  • David JotForm Support
    Replied on August 8, 2018 at 11:22 AM

    Upgrading an account would not speed up form loading speed.  Traffic is prioritized the same regardless of if the account has a subscription.  The additional space is indeed only for file storage.