Recevied an email regarding 3 payment limit

  • jsheflin
    Asked on August 6, 2018 at 2:16 PM

    Hello,

    On July 21st, I upgraded my acct. to the silver plan.  However I received an email today saying that my account has almost reached 3 payments per month this month.  My invoice # is 587C2E7-0001.  Please let me know how I can access the silver plan.  Thank you!


    Sue Soulia

    opioidcrisisteam@gmail.com

  • Richie JotForm Support
    Replied on August 6, 2018 at 2:48 PM

    I have checked your account and you are under the Silver monthly. Checked your mail logs and found the email about reached three payments for free user.

    Recevied an email regarding 3 payment limit Image 1 Screenshot 20


    Kindly ignore that email as you are under the Silver subscription.

    Please let us know if you have further questions.

    Thank you.