Form notification not arriving in email

  • alexretivov
    Asked on August 7, 2018 at 2:08 PM

    Hello,

     

    I've been trying several forms using templates and have setup several different working email accounts to be notified when a form is filled out and I'm not receiving any emails no matter what email I use.  So I never know when a form is filled out.

     

    They are showing up in the Submissions page of my account but the emails are never sent out

     

    Thank you

    Alex

    Jotform Thread 1547047 Screenshot
  • DonaldHag
    Replied on August 7, 2018 at 2:49 PM

    On the form here: https://form.jotform.com/82184126033146 I see that you have an autoresponder and notification setup. Please check your spam folder to see if the email was sent there. On checking your account history here: https://support.jotform.com/myaccount/history, the logs show that the emails are being sent out. Make sure you select the email filter so you can only see email activity in the history.

    1533667693email history Screenshot 10