Received an email regarding upgraded to Bronze

  • liztiley
    Asked on August 8, 2018 at 9:57 AM

    We have not made changes to our account, but just received a message that our account was 'upgraded to Bronze'. Please explain - we do not wish to add cost or services.

    Tisha Ferguson

    5CLIR@smith.edu

  • Richie JotForm Support
    Replied on August 8, 2018 at 10:44 AM

    I have checked your account and your subscription auto-renewed on Aug 8, 2018. Our system implements auto renewal when you are subscribed to a paid plan.

    Received an email regarding upgraded to Bronze Image 1 Screenshot 20

    May we know if you do not want to subscribe to Bronze monthly anymore and would like to cancel the subscription?

    We will wait for your reply.

    Thank you.