Received an email regarding upgraded to Bronze

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    Asked on August 08, 2018 at 09:57 AM

    We have not made changes to our account, but just received a message that our account was 'upgraded to Bronze'. Please explain - we do not wish to add cost or services.

    Tisha Ferguson

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    Answered on August 08, 2018 at 10:44 AM

    I have checked your account and your subscription auto-renewed on Aug 8, 2018. Our system implements auto renewal when you are subscribed to a paid plan.

    May we know if you do not want to subscribe to Bronze monthly anymore and would like to cancel the subscription?

    We will wait for your reply.

    Thank you.