Is it possible to decrypt the submissions to download as excel report?

  • Profile Image
    Esben de Place
    Asked on August 13, 2018 at 06:14 AM

    Hi,


    Is it correctly understood that there is no way of decrypting encrypted submissions for excel?

    We desperately need to be able to work with the data, which of course isn't possible without decrypting it first.

    I believe I tested whether I could work with the data from excel when I chose to encrypt the data, but can't seem to figure it out now. Disabling the encryption in the form does nothing for the exported data.


    Thanks,

    Esben de Place, Børnesagens Fællesråd


  • Profile Image
    Victoria_K
    Answered on August 13, 2018 at 08:27 AM

    Yes, excel reports are not available for encrypted submissions. All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    Disabling encryption on the form does not decrypt previously received submissions, so there is no option to include encrypted submissions to the report (submissions will be forwarded as encrypted). However, you may copy the information on the Submissions page and paste it to your excel file. Also, it is possible to print out the submissions when encryption key is entered:

    1534163243screenshot81mng.png

    Related guide: Encrypted-Forms-and-How-to-Use-Them

  • Profile Image
    fexerabdo 
    Answered on August 13, 2018 at 08:43 AM

     My account is auto suspended for no reasoned and kick me out. Can you resolve this as soon as possible please ?

  • Profile Image
    daisy
    Answered on August 13, 2018 at 10:19 AM

    Please note that this violates our terms of use. Collecting personal sensitive information such as CC number, SSN, password, login credentials is strictly forbidden. If you insist on collecting such details, your account will be suspended permanently. 

    1534169892Screen Shot 2018-08-13 at 17.1

    Please avoid collecting password fields in your form or your account will be auto-suspended.

  • Profile Image
    boernesagen
    Answered on August 14, 2018 at 05:43 AM
    That sure doesn’t look like a form I created :)
    I think you meant to advise someone else.

    BR, Esben de Place


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    Fra: Jotform [mailto:noreply@jotform.com]
    Sendt: 13. august 2018 16:19
    Til: Børnesagen Stipendie
    Emne: Re: Is it possible to decrypt the submissions to download as excel report?

    A new response has been received:

    Answered by daisy
    Your form is detected as "phishing" status due to form fields like the password. You can not collect user's password with using "Facebook" logo. I deleted password and facebook logo fields in your form.

    Please avoid collecting password fields in your form or your account will be auto-suspended.
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