Print icon does not work

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    morganarae
    Asked on August 15, 2018 at 05:16 PM

    Nothing's happening when I click on the printer icon inside a response in my inbox.

  • Profile Image
    Jan
    Answered on August 15, 2018 at 08:40 PM

    Unfortunately, I was not able to replicate the issue you are referring to. When I clicked the "Print" button in the Submissions page, the Print Wizard pops up. I have tested this in Google Chrome and Mozilla Firefox.

    Here's a screen capture:

    1534379855printbutt.gif

    Please try to log out from Jotform and restart your browser. After that, log back into Jotform and try it again.

    May we know what browser are you using? Is it possible for you to test it using another browser? If it works on another browser, then you can clear the cache of the non-working browser.

    Also, please try pressing "Ctrl + P" or "Command + P" and check if the browser's default Print Wizard will appear. 

    Let us know if you are still having issues. Thank you.

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    morganarae
    Answered on August 15, 2018 at 08:43 PM
    Thank you for your message! You will receive a reply from us within 1 business day.
    Wishing you a wonderful day,
    Anne,
    Client Care for Morgana Rae
    wecare@morganarae.com
    ...