Print icon does not work

  • morganarae
    Asked on August 15, 2018 at 5:16 PM

    Nothing's happening when I click on the printer icon inside a response in my inbox.

  • Jan
    Replied on August 15, 2018 at 8:40 PM

    Unfortunately, I was not able to replicate the issue you are referring to. When I clicked the "Print" button in the Submissions page, the Print Wizard pops up. I have tested this in Google Chrome and Mozilla Firefox.

    Here's a screen capture:

    1534379855printbutt Screenshot 10

    Please try to log out from JotForm and restart your browser. After that, log back into JotForm and try it again.

    May we know what browser are you using? Is it possible for you to test it using another browser? If it works on another browser, then you can clear the cache of the non-working browser.

    Also, please try pressing "Ctrl + P" or "Command + P" and check if the browser's default Print Wizard will appear. 

    Let us know if you are still having issues. Thank you.

  • morganarae
    Replied on August 15, 2018 at 8:43 PM
    Thank you for your message! You will receive a reply from us within 1 business day.
    Wishing you a wonderful day,
    Anne,
    Client Care for Morgana Rae
    wecare@morganarae.com
    ...