Image Pickers: When i use phone , the images shown only 4 pictures while i add for 10 pictures.

  • Hangchanleakna
    Asked on August 17, 2018 at 5:53 AM

    i have a problems with Image Pickers , When i use phone , the images shown only 4 pictures while i add for 10 pictures. 

    and then i log in to desktop it works as normal. 

    Not sure what happen. until i wait almost 10mn and the pictures run to it. 

    i don't know what should i expect my users to complete my survey if the pictures run so damn slow. 

    thanks 

  • Victoria_K
    Replied on August 17, 2018 at 10:49 AM

    Hello,

    As far as I understand, you refer to this form https://www.jotform.me/form/82253500501442 

    I was testing it with several mobile devices, but I have not experienced any noticeable delays on images load:

    1534517272screencast55 Screenshot 10

    Could you please test the form using different connection to check if your current connection is causing the issue? 

    We can also test the form with specific device if you tell us which one you have used.

    Thank you.

  • Hangchanleakna
    Replied on August 17, 2018 at 10:58 AM

    Hi Victoria , 


    the phone that has problems are IPhone 6 , IPhone 5 SE , Sunsung s8. This form is supposed to be submitted through the employee at the market 

    if the connect is not well. They will get the pictures only 3 or 4. 

    Muy doesn’t like text or table. 

    Do we have any solution over this ? 

  • Hangchanleakna
    Replied on August 17, 2018 at 11:19 AM

    15345191570676D271 4C4D 473B 9F5E 1D6173 Screenshot 10

    Just tried with IPhone 5. 

    Also stated the same issue happens 

  • Victoria_K
    Replied on August 17, 2018 at 12:32 PM

    Hello,

    I still can not re-create the issue on my end. Is your form embedded to a web page? 

    If yes, could you provide us the link so we checked it too?

  • Hangchanleakna
    Replied on August 17, 2018 at 1:03 PM

    https://form.jotform.me/Hangchanleakna/competition-form-survey-2018


    Hete te is my form . I used sharing via website above. Not embedded.

  • roneet
    Replied on August 17, 2018 at 2:29 PM

    On testing the form in different phones (iPhone 5SE, iPhone 6 and iPhone 6S), I could not replicate this issue.

    Would you mind letting us know the browser where you are testing? I have tested in Safari and Chrome and it is working for me.

    Here's a GIF:

    1534530465form Screenshot 10

    Also, I would suggest you place Mobile Responsive Widget in your form.

    https://widgets.jotform.com/widget/mobile_responsive

    You may also refer to this guide to make your form mobile responsive:

    https://www.jotform.com/help/322-Deprecated-How-to-make-mobile-friendly-forms-on-JotForm

    Let us know if this workaround worked.

    Thanks.


  • Hangchanleakna
    Replied on August 17, 2018 at 9:47 PM

    Hi . U all are amazing team . Fast response and supportive. 

    And yes , it works well. I use widget mobile responsive as well as change the height of image widget to 1600 to fit with form. And avoid being cut off. 


    Thanks u all. Your comment are so effective and save me