Image Pickers: When i use phone , the images shown only 4 pictures while i add for 10 pictures.

  • Profile Image
    Hangchanleakna
    Asked on August 17, 2018 at 05:53 AM

    i have a problems with Image Pickers , When i use phone , the images shown only 4 pictures while i add for 10 pictures. 

    and then i log in to desktop it works as normal. 

    Not sure what happen. until i wait almost 10mn and the pictures run to it. 

    i don't know what should i expect my users to complete my survey if the pictures run so damn slow. 

    thanks 

  • Profile Image
    Victoria_K
    Answered on August 17, 2018 at 10:49 AM

    Hello,

    As far as I understand, you refer to this form https://www.jotform.me/form/82253500501442 

    I was testing it with several mobile devices, but I have not experienced any noticeable delays on images load:

    1534517272screencast55.gif

    Could you please test the form using different connection to check if your current connection is causing the issue? 

    We can also test the form with specific device if you tell us which one you have used.

    Thank you.

  • Profile Image
    Hangchanleakna
    Answered on August 17, 2018 at 10:58 AM

    Hi Victoria , 


    the phone that has problems are IPhone 6 , IPhone 5 SE , Sunsung s8. This form is supposed to be submitted through the employee at the market 

    if the connect is not well. They will get the pictures only 3 or 4. 

    Muy doesn’t like text or table. 

    Do we have any solution over this ? 

  • Profile Image
    Hangchanleakna
    Answered on August 17, 2018 at 11:19 AM

    15345191570676D271-4C4D-473B-9F5E-1D6173

    Just tried with IPhone 5. 

    Also stated the same issue happens 

  • Profile Image
    Victoria_K
    Answered on August 17, 2018 at 12:32 PM

    Hello,

    I still can not re-create the issue on my end. Is your form embedded to a web page? 

    If yes, could you provide us the link so we checked it too?

  • Profile Image
    Hangchanleakna
    Answered on August 17, 2018 at 01:03 PM

    https://form.jotform.me/Hangchanleakna/competition-form-survey-2018


    Hete te is my form . I used sharing via website above. Not embedded.

  • Profile Image
    roneet
    Answered on August 17, 2018 at 02:29 PM

    On testing the form in different phones (iPhone 5SE, iPhone 6 and iPhone 6S), I could not replicate this issue.

    Would you mind letting us know the browser where you are testing? I have tested in Safari and Chrome and it is working for me.

    Here's a GIF:

    1534530465form.gif

    Also, I would suggest you place Mobile Responsive Widget in your form.

    https://widgets.jotform.com/widget/mobile_responsive

    You may also refer to this guide to make your form mobile responsive:

    https://www.jotform.com/help/322-Deprecated-How-to-make-mobile-friendly-forms-on-JotForm

    Let us know if this workaround worked.

    Thanks.


  • Profile Image
    Hangchanleakna
    Answered on August 17, 2018 at 09:47 PM

    Hi . U all are amazing team . Fast response and supportive. 

    And yes , it works well. I use widget mobile responsive as well as change the height of image widget to 1600 to fit with form. And avoid being cut off. 


    Thanks u all. Your comment are so effective and save me