Images in form are showing that they are broken links

  • Hangchanleakna
    Asked on August 17, 2018 at 7:50 AM

    1534506462A9089C1C 68C7 4384 B018 6C8078 Screenshot 1015345064779B69DE19 CB47 4CA1 8F5D 19B48C Screenshot 21

    I need to fix this urgently. My form with 24 pictures had been lost for 20 pictures. 

    When I view on phone it shows only 4 or 6. When I view on desktop it shows a lots of picture there.

    Please Jotform team supports me to tackle such issue. This is so disappointed. 

  • David JotForm Support
    Replied on August 17, 2018 at 11:32 AM

    The images that are no longer showing up in the form were hosted by someone else.  This image for example was hosted on a website that is no longer active:

    http://freshyjuice.com/wp-content/uploads/2014/10/Freshy-Orange-Juice.jpg

    Update the widget image links to ones from active sources and they should show once again.

    As for selections missing on mobile, set the height of the widget high enough so that the full widget is shown on mobile:

    1534519881Capture Screenshot 10

    The bottom of the widget is being cut off when it is reduced to two columns.

  • Hangchanleakna
    Replied on August 17, 2018 at 11:51 AM

    Hi David . So what am I gonna do ? 

    Reduce the Size of height ? 

    To avoid being cut off of picture on mobile. 

    I’m so stress with this image widget :( 

  • Kevin Support Team Lead
    Replied on August 17, 2018 at 1:03 PM

    Yes, you need to adjust the widget's height as explained by my colleague, basically you need to play with the value until you see all the options, you may need to either increase or decrease it in order to have all the options displayed properly. 

    If you have questions, let us know. 

  • Hangchanleakna
    Replied on August 17, 2018 at 1:12 PM

    I dun get it , so it means I should set the height high enough ? And the width reduced only 2 column ? 

    Pleaee assist to let me know your quick response. 

  • Kevin Support Team Lead
    Replied on August 17, 2018 at 2:24 PM

    No, you need to simply increase the height value, to do it just log-in into your JotForm account and edit the form in question, search and click on the widget and click on the field properties button and simply change the height value, example: 

    1534530239screenshot 01 Screenshot 10

    The with may stay the same. 

    I hope this helps. 

  • Hangchanleakna
    Replied on August 17, 2018 at 9:49 PM

    Hi Kevin. You and your team here are super awesome. I change the height to 1600 to fit with the form and I also use mobile responsive to get the form fit with the phone too. I used both and it works. 


    Thanks u for your attention and fast response. Really appreciated such rapid help.