Not receiving email notifications

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    Nathan_Higgs
    Asked on August 19, 2018 at 02:04 PM

    The system is not sending emails to any of the responders or when a form is sent in.  I did change my email password and have added a new email address in the system.  Please help

    Page URL:
    www.higgs.pro/jti

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    Mike_G
    Answered on August 19, 2018 at 02:27 PM

    Upon checking the mail logs of the email address set as the recipient of the email notification of the form on the website you shared with us, I found that the email notifications are being sent via SMTP. Which means the email notifications are not being sent from JotForm.

    I would suggest that you try changing the sender email of the email notification of your form to Jotform's default sender email — noreply@jotform.com or noreply@formresponse.com and make test submissions.

    You can also check the SMTP settings in your account — How-to-Setup-SMTP-for-a-Form

    Or, you can also check the issue with your email service provider.