Preview/Published Form Not Correct

  • stewartsunitedagencies
    Asked on August 20, 2018 at 11:29 AM

    I made changes to a form and it says the changes are saved, but the changes aren't showing up on the preview or on the live site.

  • John_Benson
    Replied on August 20, 2018 at 12:54 PM

    I cleared your form cache on our server. If the issue still persists, please provide a screenshot of the issue so we can try to replicate it. May we know what changes are you trying to do? 

    We'll wait for your reply. Thank you.

  • stewartsunitedagencies
    Replied on August 20, 2018 at 3:15 PM

    Thanks for the reset - that allowed me to re-name the fields and it looks like they're displaying properly now. However, the "Car 1 VIN #" still isn't showing.

    Build:

    1534792481Screen Shot 2018 08 20 at 2 Screenshot 10

    Preview

    1534792428Screen Shot 2018 08 20 at 2 Screenshot 21

  • Nik_C
    Replied on August 20, 2018 at 4:13 PM

    We're sorry for this inconvenience.

    I assume it was just a glitch, I re-added the field and it is showing properly now, please check:

    1534796018Screen Shot 2018 08 20 at 10 Screenshot 10

    Let us know how that works for you.

    Thank you!

  • stewartsunitedagencies
    Replied on August 21, 2018 at 3:50 PM

    It is showing, but I had to re-name and re-order all the Car Vin fields, and now even though I refreshed the conditional logic, Cars 2-4 aren't showing when those options are selected.

  • Nik_C
    Replied on August 21, 2018 at 4:32 PM

    I believe that the issue is just related to those fields specifically, and it might be because of the field type.

    So, my suggestion is to remove the fields and add them again by using a short text field:

    1534883514Screen Shot 2018 08 21 at 10 Screenshot 10

    That will resolve the problem.

    Please try and let us know how it worked.

    Thank you!

  • stewartsunitedagencies
    Replied on August 21, 2018 at 5:38 PM

    That seems to have worked, thanks.