digitalescalateAnswered on August 22, 2018 05:20 AM
I have had an absolute nightmare trying to upgrade I have messaged your support team and they weren't very helpful the calculator not upgrading have cost us several hundred GBP in ad spend.
You have a major bug in your system I tried to upgrade in private browser and 3 different browsers. Eventually, I had to buy the upgraded package creating a brand account.
Can you please refund me for this package, please.
I think I will have to upgrade the new account also can you please tell me if I will have any implication?
digitalescalateAnswered on August 22, 2018 05:23 AM
Apologise's I have messaged you from my new account I will message you from the one that wouldn't upgrade Ignore this email will repost from the other account
Kevin JotForm SupportAnswered on August 22, 2018 09:40 AM
This seems like a duplicated post, you already received a reply on this one: https://www.jotform.com/answers/1559548
Please post any follow up replies there to avoid confusion.