Unable to login. Account was automatically suspended.

  • Profile Image
    Richard Häusler 
    Asked on August 28, 2018 at 04:02 AM

    Hallo,

    leider kommen wir auch mit zurückgesetztem Passwort nicht mehr in unseren Account stratum_lounge. Die Meldung: Login failed - AUTOSUSPENDED

    Was können wir tun?

    Beste Grüße

    RH

     

  • Profile Image
    Jed_C
    Answered on August 28, 2018 at 07:12 AM

    We apologize for the inconvenience.

    It seems that you have imported a form that created a login form that is why our system automatically suspended your account.

    1535454701The Easiest Online Form Builde

    I have now deleted this form http://www.jotformeu.com/form/82311892441353 and activated your account again. You should now be able to login. 

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    Richard Häusler 
    Answered on August 28, 2018 at 07:43 AM
    I am very sorry, but the account is not yet available:
    Our password is: lounge_/34%
    Hope you can help us definitely.
    --
    Produktive Team- und Workshopmeetings bieten wir in schönster
    Atmosphäre: www.stratum-lounge.de - Besuchen Sie uns!
    stratum GmbH
    Boxhagener Straße 16
    Alte Pianofabrik
    10245 Berlin
    Deutschland
    Fon +49.30.223 25 270 (direkt +49.30.223 25 272)
    Fax +49.30.223 25 271
    Mobil +49.172.83 32 362
    r.haeusler@stratum-consult.de
    www.stratum-consult.de
    www.facebook.com/stratum.deutschland
    Geschäftsführer Richard Häusler
    Amtsgericht Charlottenburg HRB 112361 B
    ------ Originalnachricht ------
    Von: "Jotform"
    An: r.haeusler@stratum-consult.de
    Gesendet: 28.08.2018 13:12:34
    Betreff: Re: Passwort-Reset funktioniert nicht
    ...
  • Profile Image
    BitiaP
    Answered on August 28, 2018 at 09:10 AM

    We are really sorry for the inconveniences, I have deleted the delictive fields that were mentioned by my colleague and reactivated your account, as well I have cleaned your IP so you should be able to login normally.

    I also recommend you to check our: Terms of Use in order to avoid future inconveniences with your account.

    If you continue having problems to login, please contact us and we will be glad to assist you.

    Thank you.

  • Profile Image
    Richard Häusler 
    Answered on August 28, 2018 at 10:43 AM
    Now my account is available again - but a form we created on your
    platform has vanished. the form still works here:
    https://www.stratum-lounge.de/wunschliste/. i don't know, if it will be
    sustainable. Anyway we would like to restore this form in your platform.
    (Otherwise we never could alter the form.) Could you manage this?
    --
    Produktive Team- und Workshopmeetings bieten wir in schönster
    Atmosphäre: www.stratum-lounge.de - Besuchen Sie uns!
    stratum GmbH
    Boxhagener Straße 16
    Alte Pianofabrik
    10245 Berlin
    Deutschland
    Fon +49.30.223 25 270 (direkt +49.30.223 25 272)
    Fax +49.30.223 25 271
    Mobil +49.172.83 32 362
    r.haeusler@stratum-consult.de
    www.stratum-consult.de
    www.facebook.com/stratum.deutschland
    Geschäftsführer Richard Häusler
    Amtsgericht Charlottenburg HRB 112361 B
    ------ Originalnachricht ------
    Von: "Jotform"
    An: r.haeusler@stratum-consult.de
    Gesendet: 28.08.2018 15:10:29
    Betreff: Re: Unable to login. Account was automatically suspended.
    ...
  • Profile Image
    DonaldHag
    Answered on August 28, 2018 at 12:12 PM

    The form you mentioned is on a different account loungestratum. If you have the logins to that account, you can access it and make edits to the form.

    In addition, you can log in to the account and make our request on the forum to have the form transferred: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account