Hiding image not working on mobile

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    Asked on August 29, 2018 at 04:34 AM

    Hi There

    Further to my previous post about the drawing board widget, it turned out actually we have a use for the draw on image widget after all and so I set about implementing a series of them which would be shown or hidden depending on a drop down menu, however, when I add an image to the form and set it to hide in order to use it for the background of the widget, everything works fine except on mobile the 'hidden' image still shows up below the widget that is using the image, it wasn't shown on desktop, see pictures attached (I have had to change the form back now but would like to use this method if possible)

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    Answered on August 29, 2018 at 04:40 AM

    Hi there I think this is related to my accessing a form involving data saved from a session prior to the adding of that form element, viewing a new form rather than refreshing the page seems to display correctly

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    Answered on August 29, 2018 at 09:54 AM


    Unfortunately, I am not sure if I can understand how to replicate the issue, but it seems that your form needs to clear the hidden fields values on fields being hidden:

    1535550786The Easiest Online Form Builde

    Please try to set the Clear Hidden Field Values to Clear On Being Hidden and test your form again.

    We will gladly assist if you need more help.

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    Answered on August 29, 2018 at 10:59 AM

    Thanks very much for your help, I have it working now!

    I was making changes and hitting refresh on my phone - the new elements I added would appear so I thought it was ok to do this, however it caused the issue above, when I went back to the main page and then through to the form again on my phone the form displayed properly, sorry for the hassle!