Problem when the form is placed in OneDrive folder on iPhone

  • DoorsSweden
    Asked on September 8, 2018 at 2:31 AM

    Hi

    When this https://form.jotformeu.com/70973563087365 form is placed in OneDrive folder  and I try to attach a pdf then form shuts down but not if I open the form directly in safari then it works.

    Can you please check this issue?

  • DoorsSweden
    Replied on September 9, 2018 at 11:00 AM

    Hi


    If I have a link to a form placed I a OneDrive folder then I open the link with OneDrive application(no possibility to choose example open with safari) then I choose upload file I the form.

    Picture works fine to upload but when trying with a pdf the form shuts down and I have to start from the beginning filling in the form.

    if I copy the link and places the link directly in web browser safari, choosing upload file then I works as it should I can upload all sorts of documents.

    But we uses OneDrive to communicate so all new projekts is placed in a folder in OneDrive and all sorts of phones are used by different people but this happens only on iPhone.

  • David JotForm Support Manager
    Replied on September 9, 2018 at 1:21 PM

    Can you share the link to the OneDrive folder or site where the form is being loaded?

  • DoorsSweden
    Replied on September 9, 2018 at 11:42 PM
  • Victoria_K
    Replied on September 10, 2018 at 3:40 AM

    Unfortunately, I can not open the link, it requires log in, so I assume you need to create any sort of shareable link for us to access the form.