Problem when the form is placed in OneDrive folder on iPhone

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    DoorsSweden
    Asked on September 08, 2018 at 02:31 AM

    Hi

    When this https://form.jotformeu.com/70973563087365 form is placed in OneDrive folder  and I try to attach a pdf then form shuts down but not if I open the form directly in safari then it works.

    Can you please check this issue?

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    Benny_W
    Answered on September 08, 2018 at 10:38 AM

    Hi,

    Allow me to check furthermore. I will get back to you soon.

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    Benny_W
    Answered on September 08, 2018 at 11:37 AM

    I'm sorry could you please explain a bit more about how you placed your form in OneDrive folder. As far as I know, we do not have integration with OneDrive yet. So, I presume you're using a PDF form. However, with a PDF form shared via OneDrive, I still couldn't produce the problem that you have. Kindly give us more information so we could check.

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    DoorsSweden
    Answered on September 09, 2018 at 11:00 AM

    Hi


    If I have a link to a form placed I a OneDrive folder then I open the link with OneDrive application(no possibility to choose example open with safari) then I choose upload file I the form.

    Picture works fine to upload but when trying with a pdf the form shuts down and I have to start from the beginning filling in the form.

    if I copy the link and places the link directly in web browser safari, choosing upload file then I works as it should I can upload all sorts of documents.

    But we uses OneDrive to communicate so all new projekts is placed in a folder in OneDrive and all sorts of phones are used by different people but this happens only on iPhone.

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    BDAVID
    Answered on September 09, 2018 at 01:21 PM

    Can you share the link to the OneDrive folder or site where the form is being loaded?

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    Victoria_K
    Answered on September 10, 2018 at 03:40 AM

    Unfortunately, I can not open the link, it requires log in, so I assume you need to create any sort of shareable link for us to access the form.