Continuing with the form submission speed issue...

  • tjlphd
    Asked on September 19, 2018 at 7:54 PM

    I have repeatedly tried to switch back to the "old version" but I cannot.

    I sent a rating about the new experience but that didn't work either.


    Please don't tell me that my forms are too complicated and take processing time.  I have had about 10 people test the forms over the past month and they worked fine, with an email notification coming almost instantly after submitting.  Now it takes over 1 minute and is always followed with an error message.  Not upset - just need it to work as it did 2 days ago.

  • Kiran Support Team Lead
    Replied on September 19, 2018 at 11:43 PM

    I am sorry for the trouble being caused. We have already forwarded the issue to our backend team for further investigation on your previous thread. If there is any update in this regard, we'll let you know on the other thread.

    https://www.jotform.com/answers/1584921

    If you have any questions in this regard, we request you to follow-up on the other thread. We also notice that multiple threads on the same issue has been posted and please note that it cannot expedite the resolution. 

    Thank you for your understanding and patience.