I cannot get my form to send to ME. Once we hit Submit - it just disappears.

  • loriannmeyerrealtor
    Asked on September 23, 2018 at 4:29 PM

    I've created a form (Make an offere) and sent the link to myself. I've completed the form and hit SUBMIT and not only does my thank you page not come up (I changed it to a URL to my website)

    but I never receive an email with the completed form
    . Please help!
  • jonathan
    Replied on September 23, 2018 at 8:02 PM

    I test submitted your form https://www.jotform.us/form/82596225519162 and so far I was able to submit the form just fine. I was able to see your website redirection thank you page.

    1537747089zzz 2018 09 24 07 Screenshot 10


    the Thank You page:

    1537747138zzz 2018 09 24 07 Screenshot 21


    Can you please test submitting the form again.

    I suggest you try test also using an incognito or private mode browser to test to make sure it is not just an issue with your browser's cache.

    Let us know if issue persist.

    ---

    As for the other issue about the submission email, we will resolve it on a separate thread here 

    https://www.jotform.com/answers/1588937



  • loriannmeyerrealtor
    Replied on September 24, 2018 at 3:43 PM
    I set the thank you to go to my website because I couldn't get the thank
    you page to pop up.
    ...
  • jonathan
    Replied on September 24, 2018 at 4:50 PM

    You will need to use the full source code embed of your form to be able to modify the redirection thank you page to pop up option.

    On the source code, look for the form tag to add the target=_blank code. The form tag would look like this:

    <form action="http://submit.jotformpro.com/submit/50038869692972/" method="post" name="form_50038869692972" id="50038869692972" accept-charset="utf-8" targt="_blank">

    Please note that the method above works only if you have the form embedded on a website and also that you'll need to update the code in your site every time you make changes in your form.