URGENT: Corrupt PDF documents being Emailed

  • RESCAP
    Asked on September 24, 2018 at 5:07 PM

    Starting on 9/20/18 3:14 PM CST all notification emails received have PDF forms that are less than 1000 bytes and will not open in Acrobat Reader.  The PDF documents are normally more than 12KB in size.  See below


    1537823046jot form Screenshot 10

  • Kevin Support Team Lead
    Replied on September 24, 2018 at 8:48 PM

    I have checked your form and I noticed that you're using a custom sender with the SMTP method, attachments are not currently supported with SMTP senders so you will need to switch to a default sender, either noreply@jotform.com or noreply@formresponse.com, you may also turn off the attachments in case you need to use the custom sender. 

    Thanks. 

  • RESCAP
    Replied on September 25, 2018 at 3:20 PM

    This was working as configured before 9/20/18 3:14pm CST.  Why has it stopped?

  • RESCAP
    Replied on September 25, 2018 at 3:30 PM

    This is what's inside the PDF document.

    {"message":"Operation Completed","success":true,"duration":"10.347"}

    That doesn't look like an SMTP issue.

    To give you the benefit of the doubt, I changed the SMTP configuration to noreply@formresponse.com and we will see if this fixes it.

    ...dly

  • RESCAP
    Replied on September 25, 2018 at 4:13 PM

    Ok, changing the SMTP configuration fixed this issue.