Multiple emails was available to us until very recently.

DayspringAdmin
Asked on October 04, 2018 at 03:24 PM

Multiple emails was available to us until very recently. It is not listed as a "perk" of a paid account. Because we have been using this feature free until now and it is not listed in the pricing section of the website, it would be good customer service to "grandfather" in your clients who have been using this feature without charge for many, many years. It would be most appreciated to have this feature reactivated on our account.

This is a re-post of a comment on Send Notifications to Multiple Recipients
Victoria_K
Answered on October 04, 2018 at 04:55 PM

Our sincerest apologies on any inconvenience caused by this change. As far as I know, this change was applied about a year ago.

In fact, this feature was grandfathered for users, who previously used it being on free plan as well as the number of forms. So, if you have forms, where multiple recipients are already set up, all those emails will be sent out properly as long as you do not remove recipients. You just can not use it on new forms.

We are very sorry about difficulties you are facing, but we do not currently have any option to turn this feature, it will be only enabled for paid accounts automatically.