So if I clear the submissions, does that refresh my storage?

  • relaymedph
    Asked on October 9, 2018 at 8:11 AM

    This was helpful.

    I wanted to ask, however, if the 100GB storage that I have as a Silver Plan account is renewed each time I delete old submissions? When I was on the trial plan, I noted that even when I had deleted sample submissions that I had sent, I was always given a warning that I was close to reaching my upload limit.

    I don't need to store all the data I receive after the analytics. So if I clear the submissions at the end of every month, does that refresh my 100GB storage?



  • Victoria_K
    Replied on October 9, 2018 at 10:09 AM

    Hello Julie, 

    Uploads counter should be refreshed during the next scheduled refresh cycle. This can be within the same day. If you have deleted the files, but the upload space has not refreshed, you may contact us and we will gladly reset it manually for your account.  

    We will gladly assist if you need any further help.